ASSISTANT MANAGER FACILITY

About Us:

Daftarkhwan is one of the pioneers of coworking spaces in Pakistan. Operating in 3 cities within Pakistan, Daftarkhwan is a meeting point for entrepreneurs, startups, and enterprising companies, delivering high-end agile workplaces suited for the evolving needs of the modern day. Providing our members with exclusive, vibrant spaces, making their work seamless, while simultaneously building a cohesive community through our vast but easily accessible network.

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About the role:
Daftarkhwan is on the lookout for a highly organized and proactive Assistant Manager—Facility to join our tribe. This is a full-time, on-site role based in Lahore. The ideal candidate will support the seamless execution of facility operations across multiple Daftarkhwan sites, ensuring that service standards are met and technical teams are effectively managed. This role involves daily operational oversight, handling escalations, interdepartmental coordination, and driving preventive maintenance compliance. 

If you thrive in a fast-paced environment, have a problem-solving mindset, and enjoy operational challenges, this role is for you.

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Key Responsibilities:

• Oversee daily technical operations across multiple Daftarkhwan locations.

• Ensure timely ticket resolution and adherence to preventive maintenance (PM) schedules.

• Track and manage ticketing activity, ensuring >90% daily ticketing accuracy.

• Lead resolution of all escalated complaints within a 48-hour window.

• Act as the primary liaison for Key Account queries and interdepartmental concerns.

• Escalate unresolved or critical issues to the Facility Manager promptly.

• Delegate maintenance tasks to Supervisors/Technicians and assign responsibilities based on operational needs.

• Conduct weekly KPI reviews and drive action on emerging trends.

• Perform rotational site visits (minimum once per week) and monitor team audit scores.

• Ensure full PM compliance and support audit readiness across all sites.

 

About you:

If the below sounds like you, we’d love to hear from you!

 

• A bachelor’s or master’s degree in a relevant field such as Engineering or Operations Management.

• Proficiency in Microsoft Project, AutoCAD, Microsoft Office, Google Workspace, and ticketing/facility management platforms.

• Strong leadership, communication, and organizational skills.

• Experience working with cross-functional teams in a fast-paced, service-driven environment.

• Excellent problem-solving ability with a focus on service delivery and issue resolution.

• Up to 5 years of experience in facilities, operations, or a related field.

• Analytical mindset with the ability to track KPIs and optimize operational performance.

• Comfortable managing multiple sites and meeting deadlines under pressure.

 

Life at Daftarkhwan: 
Being a Daftarkhwan team member isn’t your average run-of-the-mill. Here you’ll brush shoulders with those who dare to dream and do. A community of leaders, idealists, rock stars, and magicians from a variety of career paths, ensuring a network of diverse individuals who continue learning from and empowering others. At Daftarkhwan, we’re focused on building an army of leaders. We enjoy challenging ideas and exploring innovative ways to accomplish tasks. Encouraging an open-minded attitude and collaborative work ethic. As an employer, we offer equal opportunity and encourage a democratic and open environment that supports close bonds between our teams and members alike, welcoming individuals from all ethnicities, genders, religions, and orientations in a zero-judgment zone.