TECHNICAL ASSISTANCE CENTER ASSOCIATE

About us:

Daftarkhwan is one of the pioneers of coworking spaces in Pakistan. Operating in 3 cities within Pakistan, Daftarkhwan is a meeting point for entrepreneurs, startups, and enterprising companies, delivering high-end agile workplaces, suited for the evolving needs of the modern day. Providing our members with exclusive vibrant spaces, making their work seamless, while simultaneously building a cohesive community through our vast but easily accessible network. 

 

About the role:

Daftarkhwan is seeking a skilled and dedicated Network Technical Assistance Center (TAC) Associate to join our dynamic tribe. This is a full-time, on-site job in RWP.  The ideal candidate will play a critical role in ensuring seamless network operations, delivering exceptional technical support, and maintaining the reliability of our network infrastructure and linux-based servers. This role demands strong problem-solving skills, technical expertise, and a customer-centric approach to troubleshooting.
 

Key Responsibilities:

• Assist in configuring, deploying, and maintaining network devices, including routers, switches, and access points.

• Collaborate with the IT team to monitor, troubleshoot, and optimize network performance.

• Participate in the setup and maintenance of Virtual LANs (VLANs), Virtual Private Networks (VPNs), and other network services.

• Contribute to the installation, configuration, and administration of Windows, Linux, or macOS operating systems on servers and workstations.

• Support server deployment, maintenance, and upgrades.

• Assist in managing user accounts, permissions, and access controls for various systems.

• Monitor server performance and implement optimizations for improved efficiency.

• Collaborate in implementing security measures, including firewalls, intrusion detection systems, and antivirus software.

• Participate in monitoring network activity for security breaches and potential threats.

• Assist in developing and maintaining security policies and procedures.

• Assist in diagnosing hardware and software problems and performing necessary fixes.

• Maintain accurate and up-to-date documentation of network configurations, system setups, and Linux server configurations.

• Create and update technical guides and knowledge base articles.

 

About you:

If the below sounds like you, we’d love to hear from you!

• A bachelor's degree in Computer Science, Information Technology, Networking, or a related field.

• 1-2 years of experience in network support, technical troubleshooting, or a related role.

• Strong understanding of networking concepts, including LAN, WAN, and TCP/IP protocols.

• Experience with network monitoring tools and incident management systems.

• Excellent communication and interpersonal skills with a focus on delivering exceptional customer service.

• A proactive problem-solver who thrives under pressure and can prioritize tasks effectively.

• Ability to collaborate with cross-functional teams and maintain a positive, solution-oriented approach.

• Willingness to continuously learn and adapt to new technologies and processes.

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Life at Daftarkhwan: 

Being a Daftarkhwan team member isn’t your average run-of-the-mill. Here you’ll brush shoulders with those who dare to dream and do. A community of leaders, idealists, rockstars, and magicians from a variety of career paths, ensuring a network of diverse individuals who continue learning from and empowering others. At Daftarkhwan we’re focused on building an army of leaders. We like to challenge ideas and explore innovative ways of getting things done. Encouraging an open-minded attitude and collaborative work ethic. As an employer, we offer equal opportunity and encourage a democratic and open environment that supports close bonds between our teams and members alike, welcoming individuals from all ethnicities, genders, religions, and orientations in a zero-judgment zone.